Return and Refund Policy

Welcome to The Twins Philly Store. By using our website and making a purchase, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.


1. General Information

This website is operated by The Twins Philly Store. Throughout the site, the terms “we,” “us,” and “our” refer to our brand. We offer this website, including all information, tools, and services, to you conditioned upon your acceptance of these terms.


2. Products and Availability

All products listed on our website are subject to availability. We reserve the right to limit the quantities of any products or services, and to discontinue any product at any time. All product descriptions and pricing are subject to change without notice.


3. Order Acceptance

After placing an order, you will receive an email confirmation. This confirmation does not signify our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including errors in product or pricing information, or suspected fraud.


4. Pricing & Payments

All prices are listed in [USD or your currency] and include applicable taxes unless otherwise stated. We accept secure payment through third-party processors such as PayPal, Stripe, or credit/debit cards. We do not store your payment information.


5. Shipping & Delivery

We ship worldwide using trusted carriers. Shipping times and rates are listed at checkout. The Twins Philly Store is not responsible for delays caused by customs, courier issues, or incorrect address information.


6. Returns & Exchanges

Due to the exclusive and limited nature of our products, all sales are final. We do not accept returns, refunds, or exchanges unless the item received is defective or incorrect. If this happens, contact us within 3 days of delivery with photo proof.


7. Intellectual Property

All content on this site, including text, images, graphics, logos, and designs, is the property of The Twins Philly Store or its content suppliers and is protected by copyright and trademark laws. Unauthorized use is strictly prohibited.


8. User Conduct

You agree not to use the website for any unlawful purpose or violate any local, national, or international law. You may not exploit or harm the site’s infrastructure, security, or data in any way.


9. Disclaimer of Liability

We do our best to ensure accurate information and smooth service, but we do not guarantee that our website will be error-free or uninterrupted. We shall not be liable for any direct, indirect, or incidental damages resulting from your use of the site or its content.


10. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Your continued use of the site after changes constitutes your agreement to the new terms.